IT Support Specialist

8 hours ago


Elgin, Illinois, United States Collins Pine Co Full time
Job Title: IT Support Specialist

At Collins Pine Co, we are dedicated to building a better world through responsible forestry practices and sustainable manufacturing.

Job Summary:

The IT Helpdesk/Technical Support Assistant will provide technical support and maintenance for our Kane office and other locations.

Key Responsibilities:

  • Respond to end-user inquiries about systems, applications, and hardware via phone, email, and in-person.
  • Install, diagnose, repair, maintain, and upgrade client technology assets and software, including desktops, laptops, mobile devices, printers, phones, VDI, peripherals, and conference room technologies.
  • Assist with higher-level IT tasks, such as server or network device installation, documentation modification, and creation, as directed.

Requirements:

  • Strong telephone and email communication skills.
  • Excellent customer service, phone support, interpersonal, and troubleshooting skills with attention to detail.
  • Ability to interact effectively with end-users and/or external technical support representatives.
  • Ability and desire to learn.
  • Ability to learn, understand, and follow written procedures, adapt, and respond quickly to a changing work environment.
  • Accomplish tasks with minimal direction and/or supervision.
  • Proficiency with Microsoft Office 365 Standard.
  • Strong analytical, troubleshooting, and logical skills.
  • Knowledge of Windows 10 operating system.
  • Understanding of DHCP, DNS, and Active Directory as it relates to user desktop issues and troubleshooting.
  • Understanding of TCP/IP networking protocol for preliminary network troubleshooting.
  • Knowledge of troubleshooting printers and multifunction printers preferred.
  • Some VOIP (Mitel) experience a plus.

Physical Requirements:

  • Able to lift up to 50 pounds and use a hand truck.
  • Able to work in tight spaces.
  • Valid driver's license.

Equal Opportunity Employer:

Collins Pine Co is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.



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