Boat Service Director

2 weeks ago


Elkhorn, Wisconsin, United States The Boat House Full time
Job Summary

The Boat House of Lauderdale lakes is seeking a highly skilled Marine Service Manager to oversee the effectiveness and profitability of the service and parts departments. As a key member of our team, you will be responsible for driving customer satisfaction, managing inventory, and leading a team of subordinate employees.

Key Responsibilities
  • Customer Satisfaction: Communicate and model customer satisfaction standards to all personnel within the department, ensuring a positive experience for our customers.
  • Process Development: Design and implement processes and procedures that support customer satisfaction standards and meet business financial goals.
  • Inventory Management: Monitor the inventory control system, meeting our company, warranty, and retail customer needs for parts and accessories.
  • Customer Relations: Manage a customer relations follow-up procedure designed to increase the parts and service business through repeat and referral business.
  • Profitability: Track profitability and evaluate parts and service pricing against competitors for competitive rates.
  • Relationship Building: Establish and maintain successful relationships with employees in other departments and with vendors.
  • Team Leadership: Manage subordinate employees, including hiring, training, discipline, and termination if necessary.
  • Order Management: Manage the ordering, shipping, and receiving processes for parts and accessories, ensuring balance between availability, cash flow, and customer satisfaction.
  • Service Management: Manage the processes related to service, maintenance, and repair, focusing on efficiency.
  • Warranty Management: Manage the warranty and return parts program for the location with the Warranty Administrator.
  • Safety and Compliance: Model and require all employees to follow all safety policies and procedures.
  • Support Functions: Support departments as backup when needed to support customer needs and support the Sales Department in timely delivery.
  • Record Keeping: Maintain department records accurately and in proper order per established guidelines and procedure.
  • Communication: Communicate with customers professionally and with courtesy.
  • Meetings and Policies: Attend all assigned meetings and follow all company policies and procedures.
Benefits

The Boat House offers a full complement of benefits, including medical, dental, vision, flexible spending account, and 401k with match.

Equal Employment Opportunity

The Boat House is an EOE and participates in the Federal E-Verify program.



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