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Director of Hospitality and Revenue Generation

2 months ago

Elkhorn, Wisconsin, United States Legends Full time
About the Role

The Executive Director of Food and Beverage Operations is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue's food and beverage operations, including concessions and premium services.

This strategic business leader is responsible for all aspects related to food and beverage operation and hospitality, including guest experience, financial performance, sales, and revenue generation.

The Director of Hospitality and Revenue Generation ensures implementation of the level of hospitality associated with Legends, with the objective of exceeding guest expectations and increasing profits.

Key Responsibilities:

  • Upholding Legends' standards for quality and performance in all phases of the food and beverage operations.
  • Constantly innovating the guest experience – food, service, communications, etc.
  • Managing the operational budget, monthly P&L statements, ensuring all financial reporting is accurate.
  • Maintaining strong, collaborative working relationships with the client and business partners.
  • Overseeing management team, including developing talent, promoting from within, coaching, and performance management.
  • Developing yearly operational budgets that result in a fiscally sound operation.
  • Overseeing monthly inventory for all departments.
  • Verifying, preparing, and submitting reports/monthly projections as required.
  • Working closely with multiple sub-contractors to ensure all standards are met.
  • Ensuring unit compliance with federal, state, local, and Legends regulations.

Requirements:

  • Bachelor's degree with a minimum of 5-7 years management experience in the contract foodservice industry, preferably in a sports and entertainment venue.
  • Experience in high volume, foodservice accounts, preferably in concessions or premium services for a sports and/or entertainment venue, with experience overseeing the sale of alcohol.
  • Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
  • Previous P&L accountability and/or contract-managed service experience preferred.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and POS Systems.
  • Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
  • Flexibility to work extended hours due to business requirements including late nights, weekends, and holidays.