Customer Engagement Specialist
1 week ago
Join Our Team as a Guest Experience Representative
The Miami HEAT and Kaseya Center are seeking dedicated individuals to enhance the guest experience by acting as a bridge between our valued guests and The Heat Group. Our aim is to deliver exceptional service across various operational areas including Ticketing, Catering, Housekeeping, Finance, and general Arena Operations.
Key Responsibilities:
- Welcome and guide guests throughout the facility, ensuring a positive experience.
- Address customer inquiries, safety concerns, and complaints promptly and effectively.
- Record guest feedback, complaints, and suggestions at each Guest Services Booth.
- Continuously seek opportunities to enhance customer service and overall guest satisfaction.
- Assist guests with mobile ticketing issues and inquiries outside the Box Office.
- Help manage crowd flow at entrances, particularly outside the West Plaza Ramp.
- Provide support at Guest Services booths by answering questions and resolving issues.
- Facilitate check-in for bags, cameras, strollers, and other restricted items.
- Assist guests needing relocation to ADA platforms or other seating due to maintenance or closures.
- Support the effective management of the organization's designated driver program.
- Collaborate with Season Ticket Services during events to foster positive relationships with Season Ticket Holders.
- Respond swiftly to requests from guests and team members, ensuring satisfaction through follow-up.
- Maintain a thorough understanding of the facility, current events, and the surrounding area.
Availability: Must be willing to work evenings and weekends, including late hours.
Qualifications: Previous experience in guest services is preferred. Strong communication skills are essential. Bilingual proficiency in English and Spanish is advantageous.
Employee Benefits:
- Competitive compensation packages.
- Overtime pay on company-observed holidays.
- Comprehensive training programs.
- Complimentary parking.
- Discounted meals for employees.
- 30% discount at the Miami HEAT Retail Store.
- Eligibility for the monthly MVP Recognition Program, which includes game tickets, in-game recognition, and more.
- Participation in Arena Talent Experience & Department Raffles.
- End-of-season performance bonus opportunities, subject to meeting criteria.
We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, or any other legally protected status.
-
Customer Engagement Specialist
2 weeks ago
Miami, United States 121 Florida Full timeBenefits:Performance-based bonusesCompany gatheringsAttractive salary packageDental coverageHealth coverageCareer advancement opportunitiesTraining and development programsVision coverageWellness initiativesCUSTOMER ENGAGEMENT SPECIALISTBenefits OverviewCompetitive remunerationOpportunities for career progressionPersonalized coaching sessionsPosition...
-
Customer Engagement Specialist
2 weeks ago
North Miami Beach, Florida, United States Banco Popular North America Full timeCustomer Engagement SpecialistWork closely with management to meet or exceed personal targetsEffectively build strong, trust-based relationships with clients by actively listening and comprehending their needs to gain a thorough understanding of their financial circumstancesJoin our organization as a Customer Engagement Specialist and play a vital role in...
-
Receptionist - Customer Engagement Specialist
2 weeks ago
Miami, United States free-classifieds-usa Full timePosition: Front Desk - Customer Engagement SpecialistCompany: Free Classifieds USAAt Free Classifieds USA, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. We are currently seeking a dedicated Front Desk - Customer Engagement Specialist to join our dynamic team.Key Responsibilities:Deliver a seamless...
-
Customer Engagement Specialist
2 weeks ago
Miami, United States Popular Full timeAbout Popular:At Popular, we are committed to providing a comprehensive range of financial services and solutions tailored to the needs of our communities.Your Role:The Customer Engagement Specialist plays a vital role in our branch operations, balancing sales and service responsibilities to enhance customer satisfaction.Key Responsibilities:Sales...
-
Customer Engagement and Sales Specialist
1 week ago
Miami, United States Home Depot Full timePosition Overview As a Sales and Customer Support Representative, you will deliver prompt and courteous service by proactively engaging with customers to identify their needs and offer assistance. This role emphasizes a deep understanding of department and product offerings, equipping you to provide insights on product features and related items to...
-
Customer Engagement Specialist
2 weeks ago
Miami Gardens, Florida, United States AEG Full timePosition: Customer Engagement Specialist (Part-Time)Department: Operations and Guest Services Reporting To: Guest Experience Supervisors and Management Employment Type: Part-time / HourlyOverview: This role is dedicated to providing guests with an outstanding experience during various events and activities. The Customer Engagement Specialist will play a...
-
Veterinary Customer Engagement Specialist
2 weeks ago
Miami, United States Vetcove Full timePosition OverviewThe Veterinary Customer Engagement Specialist plays a crucial role in nurturing and enhancing relationships with our dedicated community of veterinary professionals. This position is essential for identifying and addressing any challenges in our customer interactions, ensuring a robust and positive experience.Key ResponsibilitiesProactively...
-
Customer Engagement Representative
2 weeks ago
Miami, Florida, United States Topflite Components LLC Full timeJob OverviewTopFlite Components LLC, a division of kSARIA Corporation, is a leading manufacturer specializing in electrical interconnect solutions. We produce a diverse range of high-quality connector products, including circular, D-Sub, push-pull, micro-miniature, PCB mount, Micro-D, power, hermetic, filter, and Mil-Spec equivalent connectors, along with an...
-
Customer Engagement Specialist
1 week ago
Miami, Florida, United States MaidPro Full timeJob Overview MaidPro Coral Gables/South Miami is a reputable provider of residential and commercial cleaning solutions, independently owned and operated. As the demand for exceptional cleaning services continues to grow, we are expanding our reach across various neighborhoods. Position Summary: We are looking for an enthusiastic Sales Representative...
-
Experienced Customer Engagement Representative
2 weeks ago
Miami, United States AEG Full timePosition OverviewCompany OverviewFounded in 2008, AEG operates across various sectors, providing a comprehensive suite of services including Global Partnerships, Sales, Hospitality, and Technology Solutions. AEG is recognized for delivering exceptional experiences in the sports and entertainment industry, collaborating with high-profile clients in...
-
Miami, United States free-classifieds-usa Full timePosition: Front Office Associate - Hospitality ExpertCompany: Free Classifieds USAAt Free Classifieds USA, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. We are currently seeking a dedicated Front Office Associate to enhance our customer engagement.Key Responsibilities:Deliver outstanding service to...
-
Sales Engagement Specialist
2 weeks ago
Miami, United States Anatomy Full timeSales Engagement SpecialistJoin our dynamic team at Anatomy, recognized for excellence in promoting a healthy lifestyle. We are looking for an enthusiastic and target-oriented sales professional who is passionate about fitness and wellness.Key Responsibilities:Develop and implement monthly sales initiatives to achieve and surpass sales targets.Generate new...
-
Neighborhood Engagement Specialist
1 week ago
Miami, Florida, United States Be Strong International Full timeJob OverviewSalary: Up to $45k based on experiencePosition Summary: The Neighborhood Engagement Specialist plays a vital role in fostering community ties within designated areas. This position involves acting as a community mobilizer, connecting residents with essential resources and services to enhance neighborhood safety and cohesion. The Specialist will...
-
Family Engagement Specialist
2 weeks ago
Miami, Florida, United States United Way Miami Full timePosition OverviewSalary Range: $40,500 - $55,000 annuallyBenefits Include:3+ Weeks of Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityLife Insurance & AD&D at 2X Annual Salary at No CostEmployee Assistance ProgramRetirement Plan with UP TO 6%...
-
Family Engagement Specialist
1 week ago
Miami, Florida, United States United Way Miami Full timePosition OverviewSalary Range: $40,500 - $55,000 annuallyBenefits:3 WKS+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityLife Insurance & AD&D 2X Annual Salary at No CostEmployee Assistance ProgramRetirement Plan with UP TO 6% Employer...
-
Family Engagement Specialist
1 week ago
Miami, Florida, United States United Way Miami Full timePosition OverviewSalary Range: $40,500 - $55,000 annuallyBenefits:3 Weeks+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityLife Insurance & AD&D at 2X Annual Salary at No CostEmployee Assistance ProgramRetirement Plan with UP TO 6% Employer...
-
Community Engagement Specialist
1 week ago
Miami, United States University of Miami Full timePosition Overview:The University of Miami is seeking a dedicated and enthusiastic full-time Outreach Specialist to join the Department of Psychology. This role is pivotal in supporting Dr. Sannisha Dale's SHINE (Strengthening Health through INnovation and Engagement) Research Program, which focuses on critical issues such as HIV prevention and treatment...
-
Receptionist - Customer Engagement
1 week ago
Miami, United States free-classifieds-usa Full timePosition: Front Desk - Customer EngagementCompany: Free Classifieds USAAt Free Classifieds USA, we are dedicated to providing exceptional service and creating memorable experiences for our guests. We are currently seeking a Front Desk - Customer Engagement professional who will play a vital role in ensuring our guests feel welcomed and valued.Key...
-
Hearing Solutions Engagement Specialist
2 weeks ago
Miami, Florida, United States Lucid Hearing Full timeJob OverviewLucid Hearing stands at the forefront of innovation in assistive listening and auditory solutions, recognized as a top-tier manufacturer and retailer of hearing aids and related products. As a rapidly expanding entity in a thriving sector, we are on the lookout for enthusiastic individuals to join our dedicated team.Location: Sam's ClubEmployment...
-
Customer Engagement Associate
1 week ago
Miami Beach, Florida, United States Citi Full timePosition Overview: The Universal Banker plays a crucial role in delivering outstanding service to both internal and external clients while collaborating with the Branch team. The primary goal is to efficiently manage all service transactions, such as deposits, payments, and account modifications, as well as sales activities, including account openings and...