Customer Engagement and Sales Specialist
1 week ago
Position Overview
As a Sales and Customer Support Representative, you will deliver prompt and courteous service by proactively engaging with customers to identify their needs and offer assistance.
This role emphasizes a deep understanding of department and product offerings, equipping you to provide insights on product features and related items to facilitate comprehensive project solutions.
In this position, you will master the art of greeting, qualifying, recommending, and closing sales with every customer you encounter, while also being knowledgeable about adjacent departments.
Your responsibilities will include maintaining the availability and organization of assigned areas, ensuring they are clean, accessible, and safe for shopping.
Each representative plays a crucial role in fostering a secure working and shopping environment by adhering to all safety protocols, completing necessary safety training, promptly addressing hazards, and reporting unsafe conditions to the Manager On Duty, all while prioritizing the safety of yourself, colleagues, vendors, and customers.
This position requires collaboration with your Department Supervisor and fellow associates, as well as teamwork across various departments.
Potential departments you may work in include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.
Roles within the Sales and Customer Support category may encompass Department Sales, Lead Generation, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
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Customer Engagement Specialist
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