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Food Service Team Lead

2 months ago

Bloomington, Indiana, United States Great Wolf Lodge Full time

About the Role:

The Restaurant Supervisor at Great Wolf Lodge is a critical position that ensures exceptional hospitality and oversees restaurant operations and personnel. This role is responsible for scheduling employees, assisting with restaurant operations, and coordinating the work of restaurant staff to ensure efficient operations.

Key Responsibilities:

  • Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards.
  • Provides administrative support for front of house operations, including scheduling, payroll, reservations, inventory, receiving, and personnel-related matters.
  • Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service, and works with management to investigate and resolve guest concerns.
  • Assists with the overall operation of the restaurant(s), including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance.
  • Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.
  • Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s).
  • Identifies all Out of Order equipment and passes along to Manager for repair.
  • Supports management in staff performance-related matters, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assists with the coordination and execution of birthday parties.
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

Requirements:

  • Some High School education or equivalent.
  • 1+ year previous experience in a food service team lead capacity or leadership role.
  • 1+ year utilizing Point-of-Sale (POS) technology.
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling.
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed.
  • Successful completion of criminal background check and drug screen.

Preferred Qualifications:

  • Prior experience with Micros POS.
  • Serve-Safe and/or TIPS certification.
  • Proven teamwork.
  • Projects professional image that inspires trust and confidence.
  • Enthusiastic and positive energy.

Physical Requirements:

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist.
  • Able to stand for long periods of time.