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Guest Service Representative

2 months ago

Bloomington, Indiana, United States Hilton Garden Inn Bloomington at IU Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Hilton Garden Inn Bloomington at IU. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
  • Register and assign guests to hotel rooms, ensuring accuracy and efficiency in the process.
  • Process payments, handle guest complaints, and resolve issues in a fair and courteous manner.
  • Assist with room assignments, key distribution, and other front desk duties as needed.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
  • Collaborate with other hotel staff to ensure seamless service delivery and guest satisfaction.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience or equivalent training preferred.
  • Knowledge of hotel operations and front desk procedures a plus.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.