Terminal Operations Manager
6 days ago
ContainerPort Group is a leading provider of container drayage and logistics solutions in North America. With a strong commitment to safety, customer satisfaction, and owner-operator relationships, we strive to deliver exceptional service to our customers.
Job SummaryWe are seeking a highly motivated and experienced Terminal Manager to join our team in Cincinnati. As a key member of our operations team, you will be responsible for leading our fleet of owner-operators and customers, building lasting relationships, and driving business growth.
Key Responsibilities- Provide leadership and guidance to the Fleet Manager, Customer Service, and Operations team members
- Collaborate with the recruiting and driver experience teams to develop IC acquisition and retention strategies
- Identify and pursue new business opportunities
- Grow and expand relationships with existing customers through key account decision makers
- Coach and facilitate excellent communication and teamwork amongst Customer Service, fleet, and operations management
- Ensure a safe working environment and compliance with safety regulations
- Manage facility maintenance, including safety inspections
- Analyze and understand P&L, GP, NOI, and NI
- Develop and mentor servant leadership skills
- Experience with electronic logs and HOS
- Ability to solve problems in a fast-paced environment
- High school diploma required; Bachelor's degree in Business, Logistics, or related field preferred
- Alignment with ContainerPort Group's purpose, brand promise, and core values
- 5 years of intermodal transportation management experience
- 3 years of managing an owner-operator based fleet
- Outstanding service performance, leadership, customer satisfaction, and owner-operator recruiting skills
- High degree of integrity and initiative
- Excellent management, communication, relationship building, and networking skills
- Strong operations background
- Computer skills, including Microsoft Office Suite and Outlook
- Competitive compensation
- Comprehensive benefits package, including medical, prescription, dental, vision, life, AD&D, and disability insurance
- Employee assistance program
- Financial planning
- 401(k) plan with up to 6% company match
- Paid time off
- Flexible work arrangements
- Internal mobility and professional development opportunities
- Tuition assistance
- Bonus eligibility
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