Operations Manager in Training
4 weeks ago
Job Summary
The Operations Manager in Training is a working manager responsible for learning all aspects of the performance and effective operation of a Mike's location in preparation for a General Manager role. This position requires the ability to inspire team members and management teams to execute the Mike's Purpose and deliver on our Team Member Promise, while maximizing profitability.
Key Responsibilities
Execute the Mike's Purpose and deliver on our Team Member Promise
Satisfy customers by maintaining acceptable wash quality, staffing, and professionally handling customer complaints and damages
Develop management teams by completing checklists on time and ongoing development of the entire team through active participation in one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, managers' certifications, and our discipline process
Develop wash associates by completing location orientation and training checklists as needed and ongoing coaching and training as needed, including at least one S.O.C. completed and delivered each week
Lead termination proceedings and manage staffing through prompt completion of the hiring needs survey, scheduling, and timecard
Maximize location profitability by increasing profits, minimizing expenses, and making sure proper records and inventories are kept
Ensure operational excellence by ensuring OPEX checklists are completed thoroughly and in a timely fashion and completing all items on OEE follow-ups
Create a safety-conscious culture by training and ongoing promotion of vehicle and personal safety and following the progressive discipline process for any safety violations
Attend Ops meetings and comply with all company policies and procedures
Requirements
Must work at least five days and 40 hours each week, including every other weekend
Have the capabilities to close at least one night each week and have the capabilities to open at least one morning each week
Work a full schedule the week leading up to Christmas, including December 24th
Ability to transfer between stores within the market and ability to work at all locations in their assigned region
Physical demands include standing or walking continuously, sitting occasionally, stooping, reaching, and/or twisting at the waist while rotating, and lifting 50lbs. for up to 3 feet
Work environment characteristics include working with machinery with moving parts, working outdoors in temperatures of 0-100 degrees Fahrenheit, working alone occasionally, and working with chemicals and wearing eye or hearing protection
Performance Factors
Customer Focus: consistently places a high value on customers and all issues related to customer
Decision Making: demonstrates an ability to make difficult decisions in a timely manner
Empathy: identifying with and caring about others
Flexibility: responds promptly to shifts in direction, priorities, and schedules
Problem Solving Ability: utilizes logic and systematic processes to analyze and solve problems
Resiliency: continues toward goals in the face of difficulty and adversity
Teamwork: respects team members and their individual perspectives
Minimum Qualifications
Reasoning and Development: ability to deal with practical problems and implement appropriate solutions
Mathematical Development: ability to score an 80% on our Money Handling Skills Assessment without use of a calculator
Language Development: ability to read product manuals and reports, workplace rules and procedures, using understandable English, and speak with poise and confidence and/or effectively deal with customers
Extensive operational experience including proven ability to lead and develop small teams, hit goals consistently, and execute day-to-day upkeep of facilities and/or equipment
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