Housekeeping Operations Manager

2 days ago


Cincinnati, Ohio, United States AccorHotel Full time

Job Summary:

The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping staff, ensuring a safe environment and quality service to achieve maximum guest satisfaction and protect assets while minimizing expenses.

Key Responsibilities:

  • Supervise and motivate the housekeeping team through training, development, empowerment, coaching, and counseling.
  • Recommend discipline and termination as necessary.
  • Inspect and supervise the daily cleaning of guest rooms, public areas, and back-of-house.
  • Ensure compliance with accident/loss prevention programs.
  • Achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses, including payroll and supplies, to control costs while ensuring adequate staff and supplies.
  • Respond to guest requests, concerns, and problems to ensure guest satisfaction.
  • Collaborate with the front desk staff to resolve guest issues.
  • Refer and follow up on maintenance issues with Engineering to protect hotel assets and ensure a safe environment.
  • Log items into the Lost and Found and answer inquiries from guests.
  • Implement emergency training and procedures to ensure protection of guests, staff, and company assets.
  • Communicate with all departments of the company.
  • Responsible for learning and using the 21c checkbook, including invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
  • Perform special projects and other responsibilities as assigned.

Requirements:

  • A thorough knowledge of the Housekeeping field.
  • A demonstrated ability to determine a course of action based on knowledge of workplace policies and procedures.
  • Supervision/management experience and skills.
  • Ability to compile facts and figures.
  • Ability to meet and maintain budget.
  • Must be able to work any shift during special events.
  • Requires a can-do attitude.

Education/Formal Training:

  • High school diploma or equivalent.

Experience:

  • Two to three full years of employment in a related position with this company or another organization.

Remote Work: No

Employment Type: Full-time



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