Vehicle Delivery and Advocacy Representative

4 weeks ago


Latham, New York, United States Carvana Full time
Job Summary
As a Customer Service Delivery Advocate, you will play a critical role in delivering exceptional customer experiences and building brand loyalty for Carvana. This role involves working with customers to understand their needs, addressing any concerns they may have, and providing solutions that exceed their expectations.

Key Responsibilities:
- Deliver vehicles straight to customers' doors with our custom car haulers
- Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure the vehicle remains safe to drive
- Complete customer paperwork and include thorough notes in our customer tracking system

Requirements:
- At least 2 years of customer-facing experience
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Valid driver's license, CDL not required but will be sponsored by Carvana if needed
- Meet all state-specific requirements related to access DMV/title and registration systems

What We Offer:
- Competitive salary: $19/hour + opportunities to increase compensation by $0.50 every 3 months based on performance
- Comprehensive benefits package, including medical, dental, vision, and matching 401k
- Other perks like student loan payments, discounts on vehicles, benefits for your pet(s), and more

About Carvana:
Carvana is a pioneer in the automotive retail industry, offering a unique and seamless car-buying experience online and in-person. Our commitment to innovation, customer satisfaction, and employee growth sets us apart from traditional dealerships.

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