Logistics Coordinator

Job Summary

The Logistics Coordinator at Casella Waste Systems will play a vital role in ensuring the efficient operation of our waste management services. This position involves coordinating with drivers to resolve issues, utilizing information on customer needs and driver locations to maximize productivity and provide excellent customer service.

Key Responsibilities

• Dispatch Drivers: Utilize information on customer needs, drivers' locations, and daily factors to dispatch drivers to calls effectively, balancing cost and customer satisfaction.
• Routing Optimization: Achieve or exceed Company-established goals by successfully routing vehicles, maximizing productivity and efficiency.
• Route Management: Assign routes and services to drivers throughout the day and for the next day, manage route actions, and ensure route completion.
• Communication and Problem-Solving: Handle incoming calls and emails from customer service and sales departments, manage requests for pick-up or delivery, initiate communication with customers, and resolve issues delaying service.
• Data Management: Prepare, update, and dispense daily route schedules, gather and maintain route sheet documentation, including pick-ups, route completions, and driver locations.
• Performance Reporting: Report driver performance issues or concerns to management for resolution and participate in training opportunities to expand knowledge of the company and products.

Requirements and Qualifications

• Education and Experience: High school diploma or GED, legally eligible to work in the US, and demonstrated ability to work as part of a team in a collaborative environment.
• Skills and Attributes: High attention to detail, excellent multi-tasking skills, excellent listening, communication, and problem-solving skills, ability to work in a fast-paced environment, and ability to prioritize.

Benefits

Casella Waste Systems offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, maternity and parental leave, flexible spending accounts, discounted stock program, 401K, employee awards, employee assistance plan, wellness incentive, tuition assistance, career pathways, and more.

About Us

Casella Waste Systems is an equal opportunity employer committed to creating an environment of inclusion and mutual respect where opportunities are available to all applicants and team members without regard to race, religion, color, national origin, gender, gender identity or expression, sexual orientation, genetic information, military and veteran status, or any other characteristic protected by federal or state laws.