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Medical Store Customer Service Representative

2 months ago

Renton, Washington, United States Norco, Inc. Full time
Customer Service Representative - Medical Store

Norco, Inc. is seeking a highly skilled Customer Service Representative to join our Medical Store team. As a key member of our team, you will be responsible for providing exceptional customer service to our walk-in and phone-in customers.

Key Responsibilities:
  • Greet customers in a professional and enthusiastic manner
  • Answer telephone calls promptly and route patient information to appropriate personnel/departments as necessary
  • Manage a large amount of inbound and outbound calls in a timely manner
  • Follow established call scripts when handling different topics
  • Identify customers' needs, clarify information, research every issue, and provide solutions
  • Keep records of customer conversations in Norco's electronic system
  • Demonstrate in-depth knowledge of products, placement, availability, price, and use
  • Educate patients/clients on medical products and services
  • Process customer orders and accurately input customer orders into the computer
Requirements:
  • High school graduate or equivalent
  • Excellent customer service skills
  • Strong phone and verbal communication skills along with active listening skills
  • Ability to multi-task, set priorities, and manage time effectively
  • Good typing and 10-key skills
  • Ability to sit for extended periods of time
  • Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
What We Offer:
  • Competitive compensation and benefits package
  • Employee Stock Ownership Plan (ESOP)
  • Health, Vision, and Dental Insurance
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employee by Norco
  • Supplemental Accident, Disease, and Life Insurance options
  • Employee Tuition Reimbursement
  • 401(k) with Employer Matching
  • Wellness Program
  • Employee Discount on products sold by Norco