Customer Support Associate
1 week ago
At Overhead Door, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our residential install/service customers.
Responsibilities:
- Answer telephone calls and direct them to the appropriate department.
- Process incoming and outgoing parts.
- Enter data into our computer system following the format displayed on screen.
- Compare entered data with source documents to detect errors.
- Process purchase orders.
- Take orders for residential install/service customers.
- Assist in scheduling and dispatching.
- Provide backup support for office staff.
Qualifications:
- High School Diploma or GED.
- One to three years related experience or training; or equivalent combination of education and experience.
- Mathematical, Reasoning, and Language skills are required.
- Proficiency in Microsoft Office including Word and Excel.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.
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