Mobile Device Management Specialist

2 days ago


San Francisco, California, United States SourcePro Search, LLC Full time
Job Title: Mobile Device Management Engineer

The Mobile Device Management Engineer is a critical role at SourcePro Search, LLC, responsible for ensuring the smooth operation of our enterprise mobile device infrastructure. This position requires a strong technical background and excellent problem-solving skills.

Key Responsibilities:
  • Deliver applications, configurations, and policies to Android, Apple, and Windows devices through Microsoft Endpoint Configuration Manager (MECM), Microsoft Endpoint Manager/Intune, and Jamf.
  • Assist with support and management of the existing MECM infrastructure, leveraging MECM to co-manage endpoints with the ConfigMgr agent or those managed by Intune.
  • Packaging and deploying applications to Windows 10 devices and converting them for delivery via Intune.
  • Providing advanced technical support for our devices, troubleshooting, monitoring, and managing the enterprise mobile device infrastructure.
  • Ensuring the reliable operation of corporate devices managed by MECM, including application and Windows OS installation, configuration, and support.
  • Providing timely responses to support emails and tickets addressed to the Desktop and Endpoint Engineering team.
Requirements:
  • 2+ years' experience with at least 3 Windows desktop operating system versions, applications support, and support of at least five different desktop and laptop hardware devices.
  • Functional knowledge of Android and iOS, macOS, and Microsoft Windows Operating systems.
  • Familiarity with benefits and limitations of various enterprise mobility management strategies, including Android Enterprise, Device Administrator, DEP, BYOD; MAM vs MDM.
  • Ability to configure and maintain security policies in MDM solution and assist in enforcement and remediation as required.
  • Familiarity with working in Microsoft Endpoint Configuration Manager (MECM) to deliver applications, configuration, and policies via the Cloud Management Gateway (CMG).
  • Familiarity with application deployment via Mobile Device Management utilities such as MS Intune, Ivanti Mobile Iron, or Jamf.
Preferred Qualifications:
  • Bachelor's degree preferred or equivalent experience, Computer Science a plus.
  • IS certifications encouraged.
  • Prior law firm experience.
Competencies:
  • Exceptional customer service.
  • Excellent oral and written communication skills, including technical and user documentation.
  • Strong organizational skills.
  • Ability to work independently and under pressure.
  • Ability to solve problems independently and simultaneously, effectively juggling multiple tasks.
  • Professional demeanor at all times.
  • Strong analytical ability and implementation skills.
  • Strong technical writing and documentation experience.


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