Mobile Associate, Store-in-Store Specialist

2 days ago

San Leandro, California, United States T-Mobile Full time
Job Summary

As a Mobile Associate, Store-in-Store, you will be an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. You will be an ambassador who creates energy and excitement around our products and services, building and deepening relationships with customers through meaningful interactions.

Key Responsibilities
  • Proactively engage with customers in a highly-traffic retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, continuously learning and improving skills to provide the best possible experience for customers.
  • Partner with home store locations to properly onboard customers, performing skills practicing, knowledge sharing, store operations, opening and closing procedures.
  • Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and proactively reaching out to potential customers to drive sales activity.
  • Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.
Requirements
  • High School Diploma/GED (Required)
  • 6 Months of Customer Service and/or Sales Experience, Retail Environment (Preferred)
  • Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective At Balancing Customer Experience And Performance Goals (Required)
  • Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required)
  • Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Benefits

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

About T-Mobile

T-Mobile is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from individuals with disabilities and will provide reasonable accommodations as needed. If you require an accommodation, please contact us at [insert contact email or phone number].

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