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Senior Service Desk Technician
2 months ago
We are seeking a highly skilled and experienced Senior Service Desk Technician to join our team at Hyundai AutoEver America. As a key member of our IT department, you will be responsible for ensuring the availability and integrity of our computing equipment, analyzing and troubleshooting computer systems, hardware, and peripherals, and providing top-notch support to our end-users.
Key Responsibilities- Manage assigned tasks and respond to Helpdesk tickets in a timely and reliable manner.
- Install, maintain, setup, troubleshoot, and configure PCs, laptops, networked printers, and peripherals.
- Perform imaging system administration for all PCs, laptops, scanners, and other networked devices.
- Backup and restore user profiles and data, adhering to assigned procedures.
- Document, maintain, upgrade, or replace hardware and software.
- Adhere to naming standards and labeling of all assets.
- Adhere to Customer Support standards and procedures to ensure priorities and goals are met.
- Associates Degree in Information Technology or equivalent work experience.
- 5 or more years' experience maintaining and repairing computers.
- Basic understanding of networking.
- Solid troubleshooting skills.
- Microsoft office suite, Windows 7, 10 & 11.
- Experience with Antivirus software.
- Ability to think logically and analyze troubleshoot issues and implement corrective action.
- Ability to plan, organize, coordinate work assignments.
- Ability to complete projects on time.
- Ability to work well independently and in a team environment.
- Ability to interact positively with internal and external customers.
This is an onsite position in Savannah, GA. The successful candidate must be able to move around the office, walk to and from shops, and occasionally lift heavy objects (up to 100lbs). Critical listening skills and effective communication are essential for this role.
Salary Range$49,800 to $71,300 per year.
