Restaurant Operations Manager
1 week ago
You will support the Restaurant General Manager by overseeing the efficient operation of the restaurant and ensuring that all administrative duties are completed. In the absence of the Restaurant General Manager, you will provide the necessary leadership to ensure the restaurant consistently meets the standards of Diza Hospitality. Key responsibilities include:
- Ensuring that Team Members, Team Member Trainers, and Shift Leads complete all assigned duties and provide excellent customer service.
- Assisting the Restaurant General Manager with facility maintenance, team development, and ensuring that health and safety standards are met.
- Providing feedback to restaurant team members in a constructive and positive manner.
- Following cash, security, inventory, and labor policies and procedures.
- Reading and understanding reports and responding appropriately to solve problems.
Key behaviors for success in this role include:
- Solving customer complaints quickly and professionally.
- Providing exceptional customer service and ensuring a positive dining experience.
- Leading by example and demonstrating a commitment to excellence in all aspects of restaurant operations.
- Developing and maintaining a positive and productive team environment.
- Staying up-to-date with company policies and procedures and ensuring compliance.
Diza Hospitality is an equal opportunities employer and welcomes applications from all qualified candidates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
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