Operations Manager

2 months ago


Hammond, Indiana, United States Ross Downing Chevrolet, Inc. Full time
Job Description

Job Summary:

Ross Downing Chevrolet, Inc. is seeking a highly skilled and experienced Automotive Service Manager to lead our service department to success. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and maintaining a high level of operational efficiency.

Key Responsibilities:

  • Leadership and Management: Oversee the daily operations of the service department, including forecasting goals, hiring, training, and motivating staff.
  • Customer Service: Ensure exceptional customer experience through effective communication, timely issue resolution, and proactive problem-solving.
  • Business Development: Analyze market trends, identify opportunities, and develop strategies to increase revenue and market share.
  • Operational Efficiency: Monitor and control departmental expenses, optimize workflow, and implement process improvements to enhance productivity and reduce costs.
  • Compliance and Quality: Ensure adherence to manufacturer warranty and policy procedures, maintain high-quality service repairs, and minimize comebacks.
  • Communication and Collaboration: Serve as a liaison with factory representatives, input pricing guides and maintenance menus, and handle customer complaints in a professional and timely manner.

Requirements:

  • Leadership Experience: Proven track record of leadership and management in the automotive industry.
  • Customer Service Skills: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences.
  • Business Acumen: Strong analytical and problem-solving skills, with the ability to drive business growth and improve operational efficiency.
  • Operational Knowledge: In-depth understanding of automotive service operations, including workflow management, inventory control, and quality assurance.

Benefits:

  • Dental Insurance: Comprehensive dental insurance plan for employees and their families.
  • Employee Discount: Exclusive discounts on vehicles and services for employees and their families.
  • Health Insurance: Competitive health insurance plan for employees and their families.
  • Life Insurance: Basic life insurance coverage for employees.
  • Paid Time Off: Generous paid time off policy for employees.
  • Professional Development Assistance: Opportunities for training, education, and career advancement.
  • Vision Insurance: Comprehensive vision insurance plan for employees and their families.

Equal Opportunity Employer:

Ross Downing Chevrolet, Inc. is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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