Solution Architect

2 days ago


Austin, Texas, United States PTP Full time
Senior Solution Architect

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results.

Key Responsibilities
  • Represent PTP CX services and solutions to clients and partners, including client meetings and field events such as conferences and seminars.
  • Work with customers to identify business and technical requirements.
  • Architect and scope solutions that meet business and technical requirements.
  • Present solutions and conduct demonstrations.
  • Create proposals and respond to functional and technical elements of RFIs/RFPs.
  • Collaborate with sales, partners, and internal teams to provide clients with CX solutions.
Requirements
  • Ideal candidate must be self-managed with a proven track record in professional services and software sales.
  • 5+ years of speech-based IVR development experience.
  • Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP).
  • Knowledge of contact center infrastructure.
  • Experience with large contact center implementations.
  • Strong presentation skills.
  • Excellent verbal and written communication skills.
  • Available to travel.
  • BS in Computer Science or Information Systems is strongly preferred.

Salary is DOE and is extremely competitive.


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