Mortgage Servicing Representative

6 days ago


Birch Run, Michigan, United States Cenlar Full time
Mortgage Servicing Professional Job Description

The Mortgage Servicing Professional is a critical role at Cenlar, responsible for delivering exceptional customer service and ensuring seamless mortgage servicing experiences for our clients. This position requires a unique blend of technical knowledge, communication skills, and problem-solving abilities.

Key Responsibilities:
  • Customer Service: Handle all levels of mortgage servicing inquiries, providing timely and effective resolutions to customer issues.
  • Problem Resolution: Research and resolve customer complaints, performing root cause analysis to prevent future issues.
  • Communication: Develop and maintain strong relationships with customers, internal stakeholders, and external partners.
  • Process Improvement: Identify opportunities for process enhancements and implement changes to improve efficiency and quality.
Requirements:
  • Education: Associate's degree or equivalent combination of education and experience.
  • Experience: 3-4 years of experience in mortgage banking, customer service, or a related field.
  • Skills: Strong communication, problem-solving, and analytical skills; ability to work in a fast-paced environment.
Interface:
  • External: Mortgagors, insurance agents, title insurance representatives, tax collectors, investors, and clients.
  • Internal: All internal departments, with a primary focus on servicing areas such as Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, and Exception Processing.
Qualifications:
  • Regulatory Knowledge: Understanding of Telephone Consumer Protection Act, Regulation E, Regulation Z, Regulation X, Fair Credit Reporting Act, Homeowners Protection Act, and Service member Civil Relief Act.
  • Adaptability: Ability to work in a dynamic environment, adapting to changing priorities and requirements.
  • Teamwork: Collaborative mindset, with a focus on delivering exceptional results as part of a high-performing team.

Cenlar is committed to providing a work environment that is inclusive, respectful, and supportive of all employees. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



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