Hotel Front Desk Representative
6 days ago
**Job Summary**
High Steel Structures is seeking a highly organized and customer-focused Guest Service Representative to join our team at the Courtyard by Marriott in Ewing, NJ. As a Guest Service Representative, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience, and responding to guest requests and inquiries.
**Key Responsibilities**
• Respond to guest requests and inquiries in a timely and professional manner
• Take, modify, and cancel guest reservations
• Communicate hotel facilities and services to all guests
• Provide information on local area and points of interest
• Assist guests with arrivals and departures
• Answer front desk phone
• Handle cash and operate a point-of-sale system
• Maintain a clean and organized front desk area
**Requirements**
• High school diploma or general equivalent (GED) preferred
• Ability to work in a team environment and independently
• Customer service experience
• Strong math, reading, and communication skills
• Availability to work weekends and holidays
**What We Offer**
• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, and vision
• 401(k) retirement plan with company match
• Bonus programs for housekeeping and front desk staff
• Worldwide travel discounts
• Fun and dynamic work environment
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