LPN - Patient Experience Specialist
3 days ago
Southcoast Health System is seeking a talented LPN-Service Excellence Specialist to join our team.
About the Role:The LPN position reports to the Manager of Service Excellence and Patient Experience or designee. Key responsibilities include:
- Developing, monitoring, and implementing the Service Excellence, Care Experience, and HCAHPS programs, including *The Southcoast Way* focusing on clinical staff.
- Participating in the development and execution of the hospitality program for clinical and operational roles.
- Assisting in monthly analysis of clinical department, clinical unit, and SPG practice service outcomes and hardwiring.
- Participating in the Southcoast Health service recovery program as it relates to clinicians.
- Assisting with system-wide grievance process.
- Tracking measurable outcomes.
- Supporting clinical teams in integrating patient experience best practices into daily routines.
To be successful in this role, you will need:
- Completion of LPN (Licensed Practical Nurse) education requirements, or equivalent experience.
- A minimum of five years of relevant experience in a healthcare or patient advocacy environment.
- Excellent interpersonal, customer service, presentation, organizational, and team building skills.
- Knowledge of healthcare environment and regulatory requirements regarding patient rights.
- Current LPN licensure in the Commonwealth of Massachusetts and/or Rhode Island.
As a valued member of our team, you can expect:
- A competitive pay rate based on level of experience.
- A comprehensive benefits package.
- Generous Earned Time Off Package.
- 403B Retirement Plan with company match.
- Tuition assistance/Federal Loan Forgiveness programs.
- Professional growth opportunities and customized leadership training.
Southcoast Health System is an Equal Opportunity Employer.
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