Physicians Answering Service Specialist
5 days ago
The Physicians Answering Service Specialist plays a vital role in providing exceptional patient care and support. This position requires strong communication and critical thinking skills to effectively manage incoming calls and provide accurate information to patients.
As a key member of the healthcare team, the Physicians Answering Service Specialist will work independently and collaboratively with other team members to ensure seamless communication and efficient call management.
The ideal candidate will possess excellent customer service skills, a strong understanding of medical terminology, and the ability to remain calm and composed in high-pressure situations.
Key Responsibilities:- Answer and screen incoming calls using scripted and non-scripted guidelines
- Collaborate with team members to discuss best course of action on calls
- Triage and manage incoming calls for urgency, intensity, and service request
- Support patients and callers in the moment and efficiently direct calls to the appropriate on-call resource
- Manage telephone and computer systems to quickly address caller concerns or requests
- Dispatch accurate demographics and patient concerns to the on-call provider or nurse
- Document incoming call information with a specific software platform
- Basic computer knowledge and strong typing skills
- Customer service and telephone skills
- Familiarity with basic medical terminology or ability to learn and understand
- Organizational, prioritization, multi-tasking, and communication skills
- Interpersonal skills to include functioning as part of a team
- Ability to manage sensitive and often highly emotional incoming calls while maintaining professionalism
- Critical thinking and problem-solving skills
- Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills
- Experience in an office setting or working in a clerical position with customer service, keyboarding, and data entry responsibilities
At Intermountain Health, we value our caregivers and offer a comprehensive benefits package to support their well-being. We are an equal opportunity employer and welcome qualified applicants from diverse backgrounds.
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