Physicians Answering Service Specialist

5 days ago


Murray, Utah, United States Intermountain Health Full time
Job Description:

The Physicians Answering Service Specialist plays a vital role in providing exceptional patient care and support. This position requires strong communication and critical thinking skills to effectively manage incoming calls and provide accurate information to patients.

As a key member of the healthcare team, the Physicians Answering Service Specialist will work independently and collaboratively with other team members to ensure seamless communication and efficient call management.

The ideal candidate will possess excellent customer service skills, a strong understanding of medical terminology, and the ability to remain calm and composed in high-pressure situations.

Key Responsibilities:
  • Answer and screen incoming calls using scripted and non-scripted guidelines
  • Collaborate with team members to discuss best course of action on calls
  • Triage and manage incoming calls for urgency, intensity, and service request
  • Support patients and callers in the moment and efficiently direct calls to the appropriate on-call resource
  • Manage telephone and computer systems to quickly address caller concerns or requests
  • Dispatch accurate demographics and patient concerns to the on-call provider or nurse
  • Document incoming call information with a specific software platform
Requirements:
  • Basic computer knowledge and strong typing skills
  • Customer service and telephone skills
  • Familiarity with basic medical terminology or ability to learn and understand
  • Organizational, prioritization, multi-tasking, and communication skills
  • Interpersonal skills to include functioning as part of a team
  • Ability to manage sensitive and often highly emotional incoming calls while maintaining professionalism
  • Critical thinking and problem-solving skills
  • Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills
Preferred Qualifications:
  • Experience in an office setting or working in a clerical position with customer service, keyboarding, and data entry responsibilities

At Intermountain Health, we value our caregivers and offer a comprehensive benefits package to support their well-being. We are an equal opportunity employer and welcome qualified applicants from diverse backgrounds.



  • Murray, Utah, United States Intermountain Health Full time

    Job Description:The Physicians Answering Service Specialist plays a vital role in providing exceptional patient care and support by answering incoming calls and utilizing critical thinking skills to determine the best course of action.This role requires strong customer service skills, the ability to manage sensitive and emotional calls, and effective...


  • Murray, Utah, United States Intermountain Health Full time

    Job Title: Cardiac Catheterization SpecialistJob Summary:The Cardiac Catheterization Specialist performs a variety of technical procedures in the Cardiac Catheterization Laboratory, requiring some independent judgment and initiative. The Specialist assumes responsibility for designated areas and procedures, working closely with physicians and other...


  • Murray, Utah, United States Intermountain Healthcare Full time

    Position Overview: The Traveling CT Imaging Specialist is an integral member of Intermountain Healthcare's mobile workforce, dedicated to providing exceptional imaging services across various facilities. This role requires adaptability as the specialist may be assigned to different locations within the region based on operational needs. The primary...

  • Insurance Specialist

    2 weeks ago


    Murray, Utah, United States Spencer Burnside - State Farm Agent Full time

    Job Description**About Us**Spencer Burnside - State Farm Agent is a leading insurance and financial services company dedicated to helping individuals and families manage risk and achieve their financial goals.**Job Summary**We are seeking a highly organized and efficient Insurance Specialist to join our team. As an Insurance Specialist, you will play a...

  • Pet Care Specialist

    2 weeks ago


    Murray, Utah, United States PetSmart Full time

    About Our TeamWe're a community of pet lovers who work together to provide a safe and fun environment for pets to play and stay with us. As a Pet Care Specialist, you'll be an integral part of our team, ensuring that pets feel extra loved and cared for during their visit.Key ResponsibilitiesPet Care: You'll interact directly with the pets, playing with them,...


  • Murray, Utah, United States Pep Boys Full time

    Job SummaryA skilled Automotive Repair Specialist is needed to diagnose and repair complex drivability and electrical systems. As a key member of our team, you will utilize your technical expertise to deliver exceptional customer service and drive team success. Your primary responsibilities will include direct interaction with customers, educating them on...


  • Murray, Utah, United States Pep Boys Full time

    Job SummaryA skilled Automotive Repair Specialist is needed to diagnose and repair complex drivability and electrical systems. As a key member of our team, you will utilize your technical expertise to deliver exceptional customer service and drive team success. Your primary responsibilities will include direct interaction with customers, educating them on...


  • Murray, Utah, United States Talent4Health Full time

    Job SummaryTalent4Health is seeking a skilled Traveling Radiologic Technologist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images.Key ResponsibilitiesOperate CT scanners and other imaging equipment to produce high-quality diagnostic imagesPosition patients...


  • Murray, Utah, United States Murray School District Full time

    Job Summary:As an Electrical Systems Specialist with the Murray School District, you will be responsible for ensuring the safety and functionality of district-wide electrical services. This includes monitoring and maintaining electrical systems, determining demand and electrical needs, and troubleshooting issues. You will also be responsible for providing...


  • Murray, Utah, United States University of Utah Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Relations Specialist to join our team at University of Utah Health. As a key member of our patient-focused organization, you will play a vital role in enhancing the health and well-being of our patients through exceptional care and service.Key ResponsibilitiesProvide professional service...


  • Murray, Utah, United States Murray School District Full time

    Job SummaryMurray School District is seeking a highly skilled Electrical Systems Specialist to join our team. As a key member of our facilities department, you will be responsible for ensuring the safe and efficient operation of our electrical systems.ResponsibilitiesMonitor and maintain district-wide electrical services to ensure safety and...


  • Murray, Utah, United States Murray School District Full time

    Job SummaryMurray School District is seeking a skilled Electrical Systems Specialist to join our team. As a key member of our facilities department, you will be responsible for ensuring the safe and efficient operation of our electrical systems.ResponsibilitiesMonitor and maintain district-wide electrical services to ensure safety and functionalityDetermine...


  • Murray, Utah, United States Moog Full time

    {"title": "Medical Device Customer Service Representative", "description": "Job SummaryMoog Medical Devices Group is seeking a highly skilled Medical Device Customer Service Representative to join our team in Salt Lake City, Utah. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers,...


  • Murray, Utah, United States Intermountain Healthcare Full time

    Position Overview: Join the MRI Technologists iFlex Team, a vital part of Intermountain Healthcare's internal travel agency for assignments. As a member of the iFlex team, MRI Technologists are expected to adapt to various facilities within the region as needed. This role involves performing medical imaging examinations under the guidance of a physician....


  • Murray, Utah, United States Intermountain Health Full time

    Job Summary:As an Insurance Eligibility Specialist at Intermountain Health, you will play a critical role in ensuring the accuracy and efficiency of member eligibility records. Your expertise will be essential in resolving discrepancies and questions related to insurance lines of business and business processes.Key Responsibilities:Provide exceptional phone...


  • Murray, Utah, United States Intermountain Healthcare Full time

    Position Overview:The Registered Radiology Technologist is responsible for conducting medical imaging procedures under the supervision of a physician. Work Schedule: Part-time, 20 hours per week. Intermountain Healthcare offers PEAK, an educational initiative designed for eligible caregivers in collaboration with InStride, a leader in enterprise education...


  • Murray, Utah, United States Superior Home Care & Hospice Full time

    About the RoleWe are seeking a highly skilled and compassionate RN Case Manager to join our team at Superior Home Care & Hospice. As a Hospice and Home Health RN Case Manager, you will play a vital role in providing high-quality patient care and support to our clients and their families.Key ResponsibilitiesProvide skilled nursing care, including wound care,...


  • Murray, Utah, United States Pep Boys Full time

    Job SummaryA skilled Automotive Technician is responsible for utilizing their technical expertise to diagnose and repair complex drivability and electrical systems. This role requires strong leadership and mentoring skills to drive a team towards delivering exceptional customer care and satisfaction. The successful candidate will have direct interaction with...


  • Murray, Utah, United States MASTEC SERVICES COMPANY INC Full time

    Coax Splicer Job DescriptionAbout the Role:We are seeking a skilled Coax Splicer to join our team at MASTEC SERVICES COMPANY INC. As a Coax Splicer, you will play a critical role in the installation and maintenance of our telecommunications network.Key Responsibilities:Splice, sweep, and troubleshoot existing aerial and underground coaxial cableOptimize new...


  • Murray, Utah, United States MASTEC SERVICES COMPANY INC Full time

    Coax Splicer Job DescriptionAbout the Role:We are seeking a skilled Coax Splicer to join our team at MASTEC SERVICES COMPANY INC. As a Coax Splicer, you will play a critical role in the installation and maintenance of our telecommunications network.Key Responsibilities:Splice, sweep, and troubleshoot existing aerial and underground coaxial cableOptimize new...