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Customer Support Team Leader

2 months ago

Memphis, Tennessee, United States Tactis LLC Full time

Exceptional service is crafted through each engagement.


Tactis is expanding its team dedicated to experience delivery. A Customer Support Team Leader will possess:

  • Experience in Call Center Leadership. You have a minimum of 2 years in a supervisory role within a contact center, alongside 4 years of advancing experience in call center operations.
  • Educational Background. You hold a bachelor's degree (BA/BS).

Position Details:

  • Remote Work. This role is entirely remote, operating from a dedicated home office.
  • Full-Time Employment. This is a direct hire position with full-time hours.
  • Conditional Offer. This role is subject to contract award.

Tactis is a comprehensive customer experience agency collaborating with organizations across various communication channels, merging human interaction with digital proficiency to achieve meaningful results. We design and execute intelligent solutions that guarantee users receive a tailored and consistent experience across all digital and human interactions.


Tactis is committed to being an equal opportunity employer and an affirmative action workplace. We uphold equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.


Tactis, LLC is recognized as a HUBZone Small Business Concern by the Small Business Administration. Documentation may be required to verify residency to maintain this status.