Field Service Operations Manager

6 days ago


Chesapeake, Virginia, United States VetJobs Full time
Job Title: Field Service Manager

At VetJobs, we are seeking a highly skilled and experienced Field Service Manager to lead our team of field professionals. As a Field Service Manager, you will be responsible for providing leadership and managing overall direction for the Field Service Technician team to ensure 100% customer satisfaction.

Key Responsibilities:
  • Supporting new employees through training and future development
  • Demonstrating and coaching behaviors that ensure quality customer service
  • Training existing Installers/Technicians on changing processes, procedures, and technologies
  • Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improving team and individual performance by working hands-on alongside the technicians
  • Managing fleet-related processes including vehicle maintenance and upkeep
  • Addressing escalated customer and/or employee issues
Requirements:
  • High School diploma, college degree preferred but not required
  • A strong competency in leading, developing, mentoring, and coaching
  • Ability to read and interpret safety rules, operating, and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation, and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces, and/or in all climates and safely operate a motor vehicle
  • Ability to climb 40 Ft. ladder in a safe manner
Compensation:

$63,150.00/Year - $75,000.00/Year

Benefits:

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan



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