Desktop Support Specialist in Chesapeake, VA
16 hours ago
Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Chesapeake, VA.
In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
- Providing workstation software break-fix support
- IMAC - PC install, moves, adds, and changes
- Image loads
- Asset recovery
- Asset tagging
- Printer support
- Client Center (Tech Bar) support
- IT Service Management updates
- Other client support duties needed to maintain workstation operations and customer satisfaction may be assigned
Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires.
Knowledge of PC imaging
Experience with change management and incident management
Experience with using tools such as: ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Preferred qualifications:
Certified Dell Technician
Expertise in inventory control
Requirements:Must be within driving distance of Chesapeake, VA and willing to work onsite.
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status.
What is Important to Us:You are an excellent communicator in writing and speaking.
You have the ability to work independently but also value teamwork.
Your problem-solving skills are excellent.
You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
You seek a community of virtue-centered co-workers and clients.
What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates.
We provide ongoing learning and development opportunities to foster continuous growth.
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