Field Service Technician
4 days ago
We are seeking a skilled Field Service Technician to join our team at Canon Solutions America, Inc. As a Field Service Technician, you will be responsible for delivering exceptional customer experiences and ensuring the efficient maintenance of our products.
Your Impact- Report product failure trends and serviceability issues to your manager, ensuring accurate information and record keeping.
- Meet customer demands by providing prompt, responsive, and accurate field/shop/on-site maintenance.
- Maintain all technical information, field service reports, expense reports, and company property assigned.
- Develop strong customer communication and satisfaction skills.
- Maintain the performance of assigned equipment.
- Contribute to achieving branch/district metric targets.
This is a customer-facing role, requiring compliance with customer policies and protocols, including COVID-19 vaccination and other measures.
Requirements:
- Hold a High School diploma or equivalent experience.
- Possess a basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.
As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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