Customer Support Specialist

4 days ago


Denver, Colorado, United States Autodesk Full time
Job Overview

We are seeking a highly skilled and motivated Customer Support Associate to join our team at Autodesk. As a key member of our Customer Support Team, you will play a critical role in providing exceptional customer experiences and ensuring the success of our customers.

Responsibilities
  • Provide timely and effective support to customers through various channels, including live chat, email, and phone.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Communicate customer feedback and concerns to leadership and other stakeholders.
  • Participate in support-related projects to drive process improvements and enhance customer experiences.
  • Embody Autodesk's values and behaviors, including a customer-centric approach, a growth mindset, and a commitment to excellence.
Requirements
  • 1+ years of experience in customer support, preferably in a SaaS environment.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Experience with technical troubleshooting and cloud-based software, such as Microsoft Suite and OneDrive.
  • Collaborative and consultative work style, with a strong focus on customer satisfaction.
About Autodesk

Autodesk is a global leader in design, engineering, and entertainment software. We are committed to fostering a culture of innovation, inclusivity, and customer satisfaction. As an Autodesker, you will have the opportunity to work with talented individuals from diverse backgrounds and industries, and to contribute to the development of cutting-edge software solutions.

Benefits

Autodesk offers a comprehensive benefits package, including health and financial benefits, time away, and everyday wellness programs. We also offer competitive compensation, including a starting base salary between $48,300 and $78,100, and opportunities for annual cash bonuses, commissions, and stock grants.

Equal Employment Opportunity

Autodesk is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.



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