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Medical Support Specialist

2 months ago

Meridian, Idaho, United States Norco, Inc Full time
Job Overview

Company Overview:
Established in 1948, Norco is a family and employee-owned organization based in Boise, Idaho, operating over 70 branches across several states. As the largest independent manufacturer and distributor of welding, safety, and medical supplies in the nation, Norco is committed to fostering a workplace where employees have a meaningful stake in the business through our Employee Stock Ownership Plan (ESOP).

Position Summary:
Norco is seeking dedicated and friendly individuals to fill the role of Medical Customer Service - Central Support Pre-Qualification. This position is crucial as it represents the initial interaction patients have with Norco regarding their new prescriptions. Key responsibilities include:

  • Maintaining and updating patient profile information
  • Engaging with patients and referral sources to ensure accurate account details
  • Initiating customer outreach

Key Responsibilities:
The successful candidate will be responsible for:

  • Communicating with customers in a professional and enthusiastic manner
  • Managing a high volume of inbound and outbound calls efficiently
  • Adhering to call scripts for various topics
  • Identifying customer needs, clarifying information, and providing effective solutions
  • Documenting customer interactions in Norco's electronic system accurately
  • Meeting personal qualitative and quantitative performance targets
  • Possessing in-depth knowledge of products, availability, pricing, and usage
  • Educating patients and clients on medical products and services
  • Routing patient information to the appropriate departments for order processing and billing
  • Processing customer orders and entering them accurately into computer systems
  • Coordinating referrals to community agencies to ensure continuity of care
  • Performing additional tasks as required

Qualifications:
To be considered for this role, candidates should possess:

  • A high school diploma or equivalent
  • The ability to address billing inquiries or direct them to the appropriate personnel (training provided)
  • Strong verbal communication and active listening skills
  • The ability to multi-task, prioritize, and manage time effectively
  • Proficient typing and 10-key skills
  • The capacity to sit for extended periods
  • Accurate data entry skills and a willingness to learn necessary software applications
  • A medical background, including experience in Respiratory Therapy or Nursing, is advantageous

Additional Information:
Norco offers a competitive compensation and benefits package, which includes:

  • Employee Stock Ownership Plan (ESOP)
  • Health, Vision, and Dental Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA) for Medical and Dependent Care
  • Life Insurance at no cost to employees
  • Supplemental Accident, Disease, and Life Insurance options
  • Employee Tuition Reimbursement
  • 401(k) plan with Employer Matching
  • Wellness Program
  • Employee Discounts on Norco products

Equal Opportunity Employer:
Norco, Inc. is an Equal Opportunity/Affirmative Action Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Drug-Free Workplace:
Norco, Inc. maintains a Drug-Free workplace policy.