Member Services Representative
1 month ago
The Member Services Representative is a full-time hybrid position responsible for providing certification support and assistance to members of the International Academies of Emergency Dispatch (IAED) in accordance with established standards.
This role will focus on maintaining certification and recertification records in a complex learning management system. Other responsibilities include, but are not limited to, quality assurance, fulfillment, and responding to member inquiries in a timely manner.
Key Responsibilities:- Interact professionally with internal and external contacts
- Serve as a point of contact for members and agencies for certification guidance, ensuring that IAED policies and standards are met and upheld
- Enter all certification and recertification data
- Quality assure all data entered by identifying and correcting discrepancies
- Clarify discrepancies with training officers or supervisors as needed
- Prioritize, organize, and complete multiple tasks/projects within assigned timelines, with a high degree of quality, accuracy, and follow-through
- Track shipping dates, certification processing dates, and waivers
- Record notes of all transactions that occur
- File and archive documents
- Assist with inventory
- Generate Quality Assurance Guide rental contracts
- Other duties as assigned
- At least 1 year of data entry experience is required
- Experience with fulfillment, shipping, and inventory is preferred but not required
- Excellent organizational skills, strong oral, written, and interpersonal communications, and a strong commitment to customer service
- Excellent history of longevity in previous positions of employment
- Must have a high level of interpersonal skills to handle sensitive and confidential situations with demonstrated poise, tact, and diplomacy
- Demonstrates self-motivation and high initiative with sharp attention to detail while multitasking under tight deadlines
- Must have the ability to learn new computer systems and adapt to change quickly
- Proficient with Microsoft Office 365, Smartsheet
- Exhibits polite and professional communication via phone, e-mail, and mail
- Must work independently at times as well as follow specific directions to meet team goals and deadlines
- Prolonged periods of sitting at a desk and working on a computer
- Entering and checking data for long periods of time
- Communication in person, over the phone and in virtual meeting settings
- Problem-solving
- Concentrating for long periods of time
- Must be able to occasionally lift and carry 10-25 pounds
-
Member Services Representative
1 month ago
Salt Lake, Utah, United States Planet Fitness Full timeJob Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member...
-
Retail Store Team Member
4 weeks ago
Salt Lake, Utah, United States Ross Stores Full timeJob Title: Retail Store Team Member - Customer Service Representative**Job Summary:**We are seeking a highly motivated and customer-focused Retail Store Team Member - Customer Service Representative to join our team at Ross Stores. As a Retail Store Team Member - Customer Service Representative, you will be responsible for providing exceptional customer...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Planet Fitness Full timeMember Services Representative Job DescriptionWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement...
-
Customer Service Representative
6 days ago
Salt Lake, Utah, United States Medical Professionals Full timeCustomer Service Representative RoleBe the voice that makes a difference as a Customer Service Representative with Medical Professionals. Our team is dedicated to delivering exceptional support to our valued members.Responsibilities:Identify the purpose of each call and accurately document details in the Communication LogAccess member information through...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Vericast Corporate Services Full timeJob Summary:Vericast Corporate Services is seeking a skilled Customer Service Representative - Part Time to join our team. As a key member of our mailroom operations, you will be responsible for processing international mail, completing necessary paperwork, and loading postal trucks for distribution.Key Responsibilities:Process international mail and...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Planet Fitness Full timeJob SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and welcoming experience at our fitness centers.Key...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Dave & Buster Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Dave & Buster's. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, ensuring their experience is enjoyable and memorable.Key...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. Your key responsibilities will include:Greeting CustomersTaking OrdersCleaning and Maintaining the Front of the StoreEnsuring Orders are...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Domino's Pizza LLC Full timeCustomer Service RepresentativeAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a positive,...
-
Customer Service Representative
1 month ago
Salt Lake, Utah, United States Planet Fitness Full timeJob Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Planet Fitness Full timeJob DescriptionAt Planet Fitness, we're seeking a highly motivated and customer-focused Member Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional experience in our Judgement Free Zone.Key...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Charlie's Produce Full timeCustomer Service Representative Job DescriptionAt Charlie's Produce, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for handling customer complaints, processing orders, and providing product information.Key Responsibilities: Handle customer inquiries and resolve...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Planet Fitness Full timeJob DescriptionAt Planet Fitness, we're seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is perfect for someone who is passionate about delivering exceptional customer service and creating a welcoming environment for our members.Key ResponsibilitiesCustomer Service: Provide top-notch...
-
Financial Services Representative
4 weeks ago
Salt Lake, Utah, United States TransWest Credit Union Full timeAbout the Job:At TransWest Credit Union, we're seeking a skilled Financial Services Representative to join our team. As a key member of our team, you'll be responsible for providing exceptional financial services to our members, helping them achieve their financial goals.Key Responsibilities:Receives and processes member financial transactions, including...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Domino's Pizza LLC Full timeCustomer Service Representative at Domino's Pizza LLCAs a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your duties will include:Greeting and Serving CustomersProcessing Orders and Managing the Point of Sale SystemMaintaining a Clean and Organized Store...
-
Financial Services Representative
4 weeks ago
Salt Lake, Utah, United States Utah First Credit Union Full timeJob OverviewUtah First Credit Union is seeking a highly motivated and customer-focused Financial Services Representative to join our team at our Cottonwood Heights branch. As a key member of our team, you will be responsible for providing exceptional service to our customers, processing transactions, and assisting with loan applications.Key...
-
Customer Service Representative
1 month ago
Salt Lake, Utah, United States Arctic Circle Inc Full timeArctic Circle Job DescriptionAs a Customer Service Representative at Arctic Circle, you will be responsible for: Greeting and assisting customers with their orders Operating a cash register and handling transactions accurately Maintaining the cleanliness and organization of the cashier station Answering customer inquiries and providing information about menu...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Nexeo Staffing Full timeJob Title: Inbound Customer Service RepresentativeJob Summary:Nexeo is seeking a proactive and client-centered Inbound Customer Service Representative to join our team in Salt Lake City, UT. As a key member of our customer support team, you will engage with customers, address inquiries, and provide guidance on products and equipment.Responsibilities:Engage...
-
Airport Service Representative
4 weeks ago
Salt Lake, Utah, United States Prospect Airport Services Full timeJob SummaryWe are seeking a skilled Airport Ticketing Specialist to join our team at Prospect Airport Services. As a key member of our airport services team, you will be responsible for selling tickets, planning routes, and computing ticket costs using schedules, rate books, and computer terminals.Key ResponsibilitiesSell tickets and ensure that cabins,...
-
Customer Service Representative
3 weeks ago
Salt Lake, Utah, United States The Bowen Group Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at The Bowen Group. As a Customer Service Representative, you will provide front-line operational support for the Veterans Experience Office's premier Contact Center.Key Responsibilities:Assist callers by directing them to...