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Guest Services Coordinator

2 months ago

Erie, Pennsylvania, United States Presque Isle Downs & Casino Full time
HOSTING ROLE AT PRESQUE ISLE DOWNS & CASINO:

POSITION SUMMARY

This position is essential for ensuring a welcoming atmosphere for guests at our dining establishment. Responsibilities include managing guest reservations, greeting patrons, and ensuring a pleasant seating experience.

PRIMARY DUTIES

Key tasks include:
  • Monitoring the restaurant layout to seat guests appropriately.
  • Possessing a thorough understanding of menu selections.
  • Communicating guest feedback to management promptly.
  • Exhibiting a friendly demeanor and excellent communication skills in a bustling dining environment.
  • Assisting with various restaurant operations and taking on additional tasks as required.
  • Availability for evening shifts, weekends, holidays, and special events.
CANDIDATE PROFILE

To thrive in this position, candidates should possess:
  • A high school diploma or equivalent is preferred, though not mandatory.
  • A minimum of one year of experience in food service or hospitality is advantageous.
SKILLS AND COMPETENCIES
  • Ability to comprehend and adhere to safety protocols, manuals, and menus.
  • Strong communication skills for effective interaction with customers and team members.
  • Basic mathematical skills for calculating proportions and percentages.
  • Capability to interpret various forms of instructions.
ADDITIONAL REQUIREMENTS
  • Basic computer literacy is beneficial.
  • Relevant licenses may need to be acquired.
WORK ENVIRONMENT

We prioritize a safe working environment and make necessary accommodations for individuals with disabilities.

Expect elevated noise levels, particularly in designated areas.

FOOD RUNNER ROLE AT PRESQUE ISLE DOWNS & CASINO:

POSITION SUMMARY

As a Food Runner, you are pivotal in assisting servers and management to exceed customer expectations.

KEY RESPONSIBILITIES include:
  • Efficiently setting and clearing tables.
  • Maintaining adequate dinnerware supplies.
  • Serving water and bread to guests.
  • Ensuring soda supplies are readily available.
  • Upholding high standards for silverware.
  • Keeping the work area tidy and organized, restocking items, and responding to guest requests promptly.
  • Expediting food orders to ensure guest satisfaction.
  • Delivering meals from the kitchen to the dining area.
  • Assisting guests professionally and meeting their additional needs.
  • Ensuring safe food handling practices at all times.
  • Demonstrating comprehensive knowledge of menu items and specials.
  • Reporting customer feedback to management promptly.
  • Monitoring and clearing tables efficiently.
  • Performing cleaning duties in both front and back of house.
  • Collaborating effectively in a team-oriented environment.
  • Availability for evening shifts, weekends, holidays, and special events.
QUALIFICATIONS

To excel in this role, candidates should:
  • Exhibit a friendly demeanor and excel in customer service.
  • Interact effectively with guests and team members while maintaining professionalism.
REQUIREMENTS
  • A high school diploma or equivalent is preferred, but not required.
  • Previous experience in food service or hospitality is beneficial.
SKILLS AND COMPETENCIES
  • Ability to understand written materials and communicate effectively with customers and colleagues.
  • Basic math skills for calculating percentages and volumes.
  • Capability to follow various instructions accurately.
EXTRA INFO
  • No specific computer skills are required.
  • Be prepared to obtain any necessary licenses.
WORK ENVIRONMENT

We ensure a supportive work environment for all employees, particularly those with special needs.

Noise levels may be high, especially in designated smoking areas.