Information Desk Coordinator

5 days ago


Hillsboro, Illinois, United States Hillsboro Health Full time
Job Summary

We are seeking a highly skilled and customer-focused Information Desk Receptionist to join our team at Hillsboro Health. As a key member of our front-line staff, you will be responsible for providing exceptional service to patients, visitors, and staff, ensuring a warm and welcoming experience for all.

Key Responsibilities
  • Provide exceptional customer service to patients, visitors, and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage the front desk, including answering phone calls, responding to emails, and handling correspondence.
  • Coordinate patient flow, ensuring efficient and smooth transitions between departments.
  • Maintain accurate and up-to-date records, including patient information and hospital policies.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required; previous experience in a healthcare setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Proficiency in computer software, including Microsoft Office and hospital information systems.
Working Conditions

This is a full-time position, working Monday through Friday with a rotating Saturday schedule. May include weekends, evenings, and holidays. The work environment is fast-paced and dynamic, with frequent interactions with patients, visitors, and staff.



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