Front Desk Associate

3 weeks ago


Hillsboro, United States Huntington Hotel Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Huntington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest room assignments, check-in and check-out procedures, and handle guest requests and complaints.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Utilize property management systems and technology to efficiently manage guest information and resolve issues.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
  • Basic math skills and accuracy with handling cash and credit transactions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a team of dedicated professionals who are passionate about delivering exceptional guest experiences.

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