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Patient Access Coordinator

2 months ago

Sanford, Maine, United States Maine Medical Center Full time
Job Summary

MaineHealth is seeking a skilled Patient Access Apprentice to join their team at Maine Medical Center Biddeford/Sanford. This role will provide exceptional customer service and support the Admitting Department in a fast-paced healthcare environment.

About the Role

This position is the initial point of contact for patients, requiring strong communication and interpersonal skills. The successful candidate will be responsible for accurate patient registration, insurance verification, and medical necessity validation. They will also be responsible for collecting amounts due from patients, entering orders, and ensuring an efficient flow of clinical, administrative, and clerical tasks.

Key Responsibilities

* Provide exceptional customer service to patients and families
* Accurately register patients and verify insurance information
* Validate medical necessity and collect amounts due from patients
* Enter orders and ensure efficient flow of clinical, administrative, and clerical tasks
* Obtain patient signatures on consent and assignment forms and applicable insurance denial notices

Requirements

* High school graduate preferred
* Previous clerical healthcare experience preferred
* Previous customer service experience required
* Must complete a formal medical terminology course and customer service training within 1 year after hire
* Knowledge of insurance plans and their requirements (e.g., worker's compensation, managed care, Medicare/Medicaid) is desired
* Knowledge of medical office procedures and insurance requirements

What We Offer

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive work environment

How to Apply

Interested candidates should submit their application through our website.