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Team Leader

2 months ago

Charlotte, North Carolina, United States Jenis Splendid Ice Creams LLC. Full time
Job Summary

We are seeking a motivated and customer-focused Team Leader to join our team at Jeni's Splendid Ice Creams LLC. As a Team Leader, you will be responsible for leading shifts, serving customers, and maintaining a clean and welcoming shop environment.

Key Responsibilities
  • Lead Shifts: Supervise and motivate a team of ambassadors to provide exceptional customer service and maintain a high level of quality in our products and services.
  • Serve Customers: Greet and serve customers in a friendly and efficient manner, ensuring that every customer has a positive experience.
  • Maintain Shop Environment: Ensure that the shop is clean, organized, and well-maintained, including tasks such as cleaning, restocking, and sanitizing.
  • Operate Point of Sale: Accurately operate the point of sale system, handle customer transactions, and manage cash and credit card transactions.
  • Perform Other Duties: Assist with opening and closing procedures, including counting tills, reconciling sales, and preparing for the next day.
Requirements
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Leadership: Demonstrate leadership skills, motivating and guiding team members to achieve sales and customer service goals.
  • Communication: Effectively communicate with team members, management, and customers, both verbally and in writing.
  • Teamwork: Work collaboratively with team members to achieve common goals and objectives.
  • Adaptability: Adapt to changing situations and priorities, including unexpected customer requests or shop emergencies.
What We Offer
  • Competitive Compensation: Earn a competitive hourly wage, with opportunities for advancement and professional growth.
  • Benefits: Enjoy a range of benefits, including opportunities for training and development, and a fun and supportive work environment.
  • Opportunities for Growth: Develop your skills and experience, with opportunities to take on new challenges and responsibilities.