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Account Representative

2 months ago

Quincy, Illinois, United States Ingersoll Rand Full time

Job Title: Account Representative

About Us:

Ingersoll Rand is a leading provider of innovative solutions for flow creation and industrial applications. Our commitment to excellence and customer satisfaction drives our success.

Job Summary:

We are seeking a highly skilled Account Representative to join our team. As a key member of our Managed Care group, you will work closely with customers and sales representatives to resolve critical product issues. Your technical expertise and excellent communication skills will be essential in providing top-notch support and ensuring customer satisfaction.

Responsibilities:

* Provide technical support and resolution to customers and sales representatives
* Collaborate with internal resources and vendors to resolve complex issues
* Utilize strong mechanical and electrical aptitude to troubleshoot and resolve product issues
* Develop and maintain strong relationships with customers and internal stakeholders
* Stay up-to-date with product knowledge and technical advancements

Requirements:

* Bachelor's degree in a technical or business-related field
* 5+ years of technical customer service experience
* Excellent communication, problem-solving, and customer relation skills
* Strong mechanical and electrical aptitude
* Ability to read and interpret engineering drawings and wiring diagrams
* Proficiency in Microsoft Office

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.