Retail Operations Leader

2 weeks ago


Germantown, Maryland, United States Acosta Sales & Marketing Full time
Position: Retail Operations Leader

Location: Germantown, MD

Are you a seasoned retail leader with a passion for enhancing customer experiences and driving team success?

Acosta Sales & Marketing is looking for a dedicated Retail Operations Leader to oversee a Hearing Center situated within major retail environments.

This role is pivotal in transforming the hearing aid landscape through an innovative telehealth approach that simplifies the customer journey from assessment to product acquisition.

Key Responsibilities:
  • Lead and mentor a team of 1-3 sales associates to ensure a dynamic and engaging retail experience.
  • Foster a supportive environment that encourages personal and team growth.
  • Maintain a well-organized, inviting, and clean Hearing Center.
  • Collaborate with senior management to propose enhancements for the in-store experience.
  • Deliver an outstanding consultative sales approach by effectively communicating our unique offerings.
  • Develop strategies to boost sales and optimize conversion rates.
  • Manage customer relationships throughout their journey, ensuring satisfaction and retention.
  • Provide expert guidance on hearing aids and related health issues.
  • Offer valuable insights to operational and marketing teams to inform decision-making.
  • Adapt and innovate processes to improve overall efficiency.

Qualifications:
  • Proven experience in retail management.
  • Track record of leading sales teams to surpass targets.
  • Positive and engaging demeanor with the ability to inspire others.
  • Strong communication skills, both verbal and written.
  • Flexibility to work varied retail hours.
  • Reliable transportation is essential.

What We Offer:
  • Opportunity to represent a cutting-edge brand in a vibrant retail setting.
  • Competitive compensation structure, including hourly pay and commission.
  • Comprehensive health benefits, including medical, dental, and vision plans.
  • 401(k) retirement savings plan to support your financial future.
  • Accrued paid time off to ensure a healthy work-life balance.
  • Robust training programs to set you up for success.

Join us in this rewarding role where you can make a significant impact on customers' lives by helping them enhance their hearing and overall quality of life.

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