Store Operations Leader

2 months ago


Germantown, Maryland, United States Music and Arts Full time

The Store Operations Leader is tasked with overseeing daily sales and operational activities while ensuring exceptional customer service standards are upheld.

Key Responsibilities (not exhaustive):

  • Guide the Sales team through coaching, counseling, and providing necessary information to achieve their sales goals.
  • Maintain up-to-date knowledge of financial metrics, inventory levels, and other relevant statistics.
  • Ensure that all merchandise is readily available for purchase and presented in an appealing manner.
  • Supervise payroll management, recruitment, hiring, and training processes for store personnel.
  • Accountable for executing operational tasks related to institutional sales and rental services on a daily basis for assigned accounts.
  • Advocate for the Music & Arts lesson program and support educators.
  • Exhibit exemplary customer service to every patron.
  • Perform additional duties as assigned.

Why Choose Music & Arts? Here are some of the benefits:

For our employees who are musicians, we provide a unique opportunity for gig leave—take time off to share your music with the world and return to your position afterward. Music & Arts offers comprehensive benefits and perks for full-time employees, including Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount programs, and tuition reimbursement options.

About Music & Arts

Music & Arts represents the realm of creativity and music by encouraging our team members to discover their unique sound. We aim to cultivate lifelong musicians and positively impact the world by enabling both musicians and non-musicians to experience the profound joy that comes from playing an instrument. Our core values include prioritizing our customers, engaging with respect and integrity, and passionately fulfilling our mission.

Founded in a modest house in Bethesda, MD, by Benjamin O'Brien, Music & Arts opened its doors in 1952, initially offering printed music, music lessons, dance lessons, and art supplies. Shortly after, Ben decided to focus solely on music to better serve his clientele—a decision that continues to guide us today.

Since the 1990s, Music & Arts has expanded nationwide through organic growth and strategic acquisitions and mergers with other music retailers. In 2005, we partnered with American Music to become the largest retailer of band and orchestra instruments in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise, comprising over 225 retail locations, 200 educational representatives, and more than 250 affiliate sites.

Qualifications:

Minimum Requirements:

  • High School Diploma or Equivalent
  • 2 years of relevant work experience

Preferred Qualifications:

  • 3-5 years of retail experience
  • Musical experience and interest

Music & Arts is an Equal Opportunity Employer, providing fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status as prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.


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