Pre-Registration Call Center Representative

2 days ago


Rome, New York, United States Rome Memorial Hospital Full time
Job Title: Pre-Registration Call Center Specialist

Rome Memorial Hospital is seeking a skilled Pre-Registration Call Center Specialist to join our team.

Job Summary:

The Pre-Registration Call Center Specialist is responsible for ensuring a smooth patient registration process by verifying insurance coverage, obtaining necessary information, and updating patient records. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Verify patient insurance coverage and obtain necessary information to update patient records.
  • Communicate with patients, families, and healthcare providers to ensure accurate and timely registration.
  • Use electronic medical records systems to update patient information and ensure accurate billing.
  • Work collaboratively with the patient access team to ensure seamless registration and scheduling processes.
  • Provide exceptional customer service to patients, families, and healthcare providers.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in patient access or registration preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of electronic medical records systems.
What We Offer:

Rome Memorial Hospital offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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