Pre-Registration Call Center Specialist

3 weeks ago


Rome, New York, United States Rome Memorial Hospital Full time
Job Summary

Rome Memorial Hospital is seeking a skilled Pre-Registration Call Center Specialist to join our team. As a key member of our patient access team, you will be responsible for ensuring seamless patient registration and insurance verification processes.

Key Responsibilities
  • Receives patients of all ages and conducts pre-registration visits via phone call to capture necessary data elements.
  • Verifies insurance coverage status and updates patient records accordingly.
  • Ensures valid physician orders are present for patient services and scans to the patient encounter record.
  • Obtains and enters patient's primary care provider in the patient record.
  • Completes Medicare Secondary Payer Questionnaire at time of service for every patient encounter for Medicare Beneficiaries.
  • Works with surgical/specialty office for accuracy of CPT and ICD 10 codes.
Requirements
  • Work in an acute care hospital, physician's office, or other healthcare agency desirable but not mandatory.
  • High School diploma or equivalent.
  • Previous patient access or registration experience preferred/desired but not required. CHAA/CHAM Certification preferred.


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