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Marine Parts Coordinator
2 months ago
Company Background: Pacific Power Group LLC is dedicated to maintaining the momentum and energy that propels the world forward. Specializing in the marine engine and backup power generation sectors, we provide extensive maintenance, repair, and overhaul services. Our proficient team consists of field service technicians, engineers, and workshop experts who are essential in ensuring operational stability across critical industries, including military and defense, emergency services, and global supply chain management.
Position Summary: We are seeking a Marine Parts Coordinator to enhance our Marine Parts Department. This role requires a strong mechanical aptitude coupled with excellent communication and customer service abilities.
Benefits Offered: Our comprehensive benefits package includes Medical, Dental, Vision, 15 days of Paid Time Off, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, a 401K plan with Company Match, Pet Insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocacy, Tuition Assistance, and Maternity and Paternity Leave.
Key Responsibilities:
- Assist customers with parts inquiries through various communication channels, including in-person, phone, and email. Research and provide estimates, check availability, and address general parts questions using both electronic and traditional parts catalogs.
- Input orders into internal and external systems once all information is verified and complete.
- Possess a detailed understanding of technical information and the ability to conduct research using online tools across all product lines.
- Demonstrate proficiency with internal systems and major business lines.
- Exhibit critical thinking skills with a strong attention to detail.
- Consistently exceed expectations for both the company and customers.
- Make informed parts recommendations based on knowledge and information gathered.
- Effectively manage multiple tasks and prioritize demands in a fast-paced environment to ensure efficient operation of the customer service department.
- Collect accurate and detailed customer order information, including payment methods, to support order processing.
- Process internal product price and availability requests from the service department.
- Conduct research for past due purchase orders and make appropriate suggestions or corrections.
- Maintain and update the Active Log application throughout the day.
- Monitor backorders daily to ensure prompt receipt and distribution of orders.
- Serve as backup for warehouse functions, including pulling urgent stock items and assisting with warehouse cycle counts as needed.
- Participate in training as assigned by management and proactively seek to enhance skills to maintain job proficiency.
- Perform on-call duties on a rotating schedule.
- Other responsibilities as assigned.
Required Knowledge, Skills, and Abilities:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- Capability to define problems, gather data, establish facts, and draw valid conclusions.
- Ability to perform calculations involving discounts, percentages, area, circumference, and volume.
- Familiarity with Microsoft Word, Excel, Teams, Outlook, and online vendor tools and order processing systems.
Experience and Education Requirements:
- High school diploma or equivalent (GED).
- Preferred 2+ years of experience in parts coordination.
Additional Requirements:
- Ability to lift up to 50 lbs.
- Willingness to travel after hours as part of an on-call rotation.
- Valid Driver's License.
- Preferred experience with marine and industrial diesel engines.
All employment offers are contingent upon successful completion of a background check and drug screening.
Pacific Power Group LLC is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, or national origin.
