Customer Engagement Specialist

4 days ago

Corte Madera, California, United States Marin Acura Full time
Position Overview

Marin Acura is a family-owned automotive dealership that has been serving the community since 1986. We are committed to fostering a workplace that promotes growth and development for our team members. Marin Acura is proud to be a drug-free workplace and an equal opportunity employer.

We seek enthusiastic, organized, and proactive individuals to join our team. Our company provides comprehensive training and mentorship to ensure your success. We believe that satisfied associates lead to satisfied customers.

Benefits Offered:

  • 401(k) Retirement Plan
  • Dental Coverage
  • Disability Coverage
  • Employee Discounts
  • Flexible Spending Accounts
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Coverage
  • Employee New Vehicle Lease Program
  • Opportunities for Internal Promotions

Compensation Structure: The Customer Engagement Specialist position includes a base hourly wage of $23.25, with potential for commission and performance bonuses based on individual or team achievements.

Role Summary: This role is essential in providing guidance and support to customers, enhancing the likelihood of successful sales, and creating an inviting atmosphere for clients.

Key Responsibilities:

  • As a Customer Engagement Specialist, you will assist and guide customers to optimize sales opportunities. This involves fostering a welcoming environment and performing various customer service tasks.

Required Qualifications:

  • High school diploma or equivalent (GED), or one to three months of relevant experience and/or training, or a combination of education and experience.
  • Necessary certifications: Valid Driver's License, Sales License.
  • Proficient in: Google Workplace (GMAIL, Drive, Docs, Sheets, Meet), DealerSocket CRM.
  • Additional skills: Technologically adept with a solid understanding of computer systems and databases, balancing customer-focused and results-oriented approaches, commitment to excellence, high standards, exceptional written and verbal communication skills, strong organizational, problem-solving, and analytical abilities, capability to manage priorities and workflow, keen attention to detail, ability to work effectively under pressure, manage multiple priorities simultaneously, maintain professionalism with customers, and demonstrate flexibility and adaptability.

Core Competencies:

  • Diversity: Knowledge of EEO policies, respect for cultural differences, and promotion of a harassment-free workplace.
  • Ethics: Treating individuals with respect, demonstrating integrity, and upholding organizational values.
  • Adaptability: Ability to adjust to changes, manage competing demands, and handle unexpected situations.
  • Analytical Skills: Ability to synthesize information, research data, and design workflows.
  • Dependability: Consistently present and punctual, arriving at meetings on time.
  • Customer Service: Effectively managing customer interactions, soliciting feedback for service improvement, and fulfilling commitments.

Physical Requirements and Work Environment:

  • Regularly required to stand, walk, sit, and utilize hand and finger dexterity, as well as communicate verbally.
  • Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
  • Exposure to various working conditions, including wet or humid environments, moving mechanical parts, and loud noise levels.
  • Must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required include close and distance vision.

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