Front Desk Manager

6 days ago


Hattiesburg, Mississippi, United States Belk Full time

Job Summary:

The Salon Retail Coordinator is a key member of the Belk team, responsible for the operation and functional management of the front desk. This position reports to the Salon Manager and is a nonexempt role.

Key Responsibilities:

• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.

• Ability to cross-sell services to other areas of the salon.

• Responding professionally to customer service issues and promptly addressing complaints.

• Exhibiting good communication skills when dealing with a difficult or corrective service situation.

• Overcoming booking mistakes or corrective work.

• Ensuring that refunds and re-do's are handled in a professional and friendly manner.

• Ongoing personal continuing education on products, services, and current issues relating to the industry.

• Promoting business outside of the salon.

• Adjusting schedule to meet client needs.

Telephone/Reception Responsibilities:

• Acknowledging the client within sixty seconds of client's entering into the salon.

• Answering telephone within three rings, with a smile, stating name and salon location.

• Listening for a reply before placing the client on hold.

• Efficiently handles scheduling, canceling, and re-scheduling of client appointments.

• Handling POS transactions timely and efficiently.

• Emphasizing pre-bookings during client check-out.

Salon and Personal Presentation Responsibilities:

• Ensuring that the reception area and salon meet and exceed State Board Regulations.

• Maintain a clean and organized reception area.

• Effectively organizing time and resources to meet sales goals.

• Communication with Salon Management regarding issues and needs.

• Meeting salon guidelines for attendance and tardiness.

• Maintaining an updated professional appearance and meets the salon dress code.

Requirements:

• GED or High School diploma

• Proficient in computer-based business-related computer software.

• Ability to handle money, count and make change.

• Customer Service or Cosmetic industry preferred.

Physical Requirements:

• Ability to use computer keyboard, standard telephone and other related business equipment.

• Ability to work with chemicals and chemical compounds.

• Ability to stand for up to 8-hour shifts.

• Ability to lift up to 25 pounds.



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