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Overnight Member Services Associate
2 months ago
Crunch Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and engaging experience at our facilities.
Key Responsibilities- Front Desk Operations: Greet and check-in members and guests, respond to inquiries, and resolve issues in a professional and courteous manner.
- Membership Sales: Execute membership sales to meet established sales goals and commission percentages, promoting our products and services to prospective members.
- Facility Knowledge: Maintain a thorough understanding of our club facilities, services, and schedules, providing accurate information to members and guests.
- Customer Service: Demonstrate a passion for helping others achieve and maintain their health and fitness goals, providing exceptional customer service and support.
- Teamwork: Collaborate with other team members to ensure seamless operations and a positive member experience.
- Availability: Must be available to work overnight shifts 3-5 times per week.
- Language Skills: Fluent in English (bilingual in Vietnamese or Spanish is a bonus).
- Computer Skills: Proficient in using computer systems and technology.
- Certifications: Current CPR AED certification.
- Complimentary Peak Results Gym Membership: Enjoy access to our state-of-the-art facilities and equipment.
- Commission Opportunities: Earn commissions on membership sales and promotions.
- Employee Discounts: Receive discounts on our products and services.
- Customer Service & Service Delivery Training: Develop your skills in customer service and service delivery.
- Access to Certifications: Take advantage of discounted and complimentary certifications.
- Cross-Training Opportunities: Explore opportunities to cross-train into other positions, such as group fitness instructor or personal trainer.
Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
