Hospitality Service Representative

3 days ago


Miami, Florida, United States Hotel Management and Consulting Full time

Hospitality Service Representative - Part-Time Role

Employee Type:
Part-Time Non-Exempt

Overview:
Friendly. Professional. Solution-oriented.


We are in search of a highly visible Hospitality Service Representative for a part-time position. As the initial point of interaction for our guests, you will be instrumental in delivering outstanding customer service. In the absence of management, you will oversee daily operations to uphold exceptional standards.

Company Culture:
Our team embodies a strong work ethic while prioritizing work-life balance. We are committed to providing equal opportunities for all team members and promoting merit-based growth. Join our dedicated hospitality team where diligence is acknowledged and rewarded.


Compensation:
Hourly wage commensurate with experience.


Key Responsibilities:

  • Part-time schedule averaging 25-27 hours weekly
  • Oversee daily property operations including bookings, arrivals, and departures
  • Ensure guest satisfaction through attentive service
  • Conduct property tours and secure reservations
  • Maintain cleanliness and upkeep of accommodations
  • Address safety needs for guests and property
  • Assist with cleaning tasks and laundry duties
  • Follow emergency protocols and manage inventory
  • Promote services and amenities to guests

Qualifications:

  • Minimum of 1 year in customer service, ideally within the hospitality sector
  • Familiarity with lodging management systems
  • Exceptional communication abilities
  • Capacity to prioritize tasks and resolve issues effectively
  • Strong organizational and time management skills
  • Proficiency in English; bilingual skills are advantageous

Physical Requirements:

  • Ability to climb stairs, kneel, and ascend ladders
  • Capable of lifting and moving items up to 20 lbs
  • Ability to stand for prolonged periods

Hotel Management and Consulting, Inc. reserves the right to amend this job description. We are an equal opportunity employer, dedicated to maintaining a harassment-free workplace. Reasonable accommodations are available for individuals with disabilities. We uphold a Drug-Free workplace policy.



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