Broadband Order Specialist

1 week ago


Hagerstown, Maryland, United States Antietam Broadband Inc Full time

Job Summary: We are seeking a highly skilled Broadband Order Specialist to join our team at Antietam Broadband Inc. The successful candidate will be responsible for managing orders, performing quality control, and providing exceptional customer service.

Key Responsibilities:

  • Manage orders keyed by Customer Service and Business Solutions
  • Perform quality control on Residential and Business orders
  • Assist Customer service and Business Solutions with order keying and questions
  • Assist in managing Residential and Business customers and accounts for telephony services in telephone portal
  • Assist Dispatch and Field Techs with any installation and/or trouble call issues or concerns
  • Assist in troubleshooting with tech support, dispatch, field techs and business sales

Requirements:

  • Good computer skills, proficient with Word, Excel, and cable billing system
  • Ability to multi-task and meet scheduling deadlines
  • Can communicate effectively with all levels and can educate customers/sell company service
  • Effectively prioritize and manage multiple tasks simultaneously in a high-energy environment
  • Ability to work closely with team members and cross-functional departments
  • Quickly identify and address issues as they arise, adapting to changes and maintaining a solutions-oriented mindset
  • Must have excellent verbal and written communication skills; ability to convey information clearly and concisely

Benefits:

  • Family Medical (3 plans to choose from), Dental and Vision
  • Company funded HSA
  • Company Paid Short Term Disability
  • Company Paid Long Term Disability with Voluntary option
  • Company Paid Parental Leave
  • Company Paid Life as well as Voluntary policies
  • 401(k) with generous company match
  • Paid Time Off
  • Volunteer Paid Time Off
  • Paid Holidays

About Antietam Broadband Inc:

We are an award-winning company that believes in giving back to the community. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.



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