Technical Support Analyst

1 week ago

Maitland, Florida, United States ConcordRents Full time
Job Overview

Position Type
Full Time

Compensation
$23.00 Hourly

Job Category
Corporate

Company Profile

ConcordRENTS is a prominent provider of quality and customer-focused property management services, specializing in affordable and market-rate multifamily communities across Florida. Our ongoing success is attributed to our exceptional workforce.

At ConcordRENTS, you can enhance your career with a company that boasts over 30 years of experience in investing in both our communities and our employees, while also offering competitive starting wages. We are dedicated to establishing a pathway to a minimum wage of at least $20 per hour within the first six months of satisfactory employment. Additionally, we provide rental discounts ranging from 20% to 50% at participating communities for select employees.

Our employees' dedication to the organization is reinforced by ConcordRENTS' belief that everyone deserves a living wage and the opportunity to prepare for a secure retirement. We are proud to invest in our valued team members by offering a comprehensive 401-K program that includes a company match of up to $5,250 annually. Our 401-K program features a company match of 150% on the first 3% contributed by eligible employees, with additional matching up to $5,250 each year.

Team members with industry experience often cite a lack of investment from previous employers as a key reason for seeking a career change. Our management philosophy emphasizes maintaining the value and integrity of our communities while delivering outstanding customer service. This is achieved by fostering relationships with our residents and providing them with a quality housing experience without the worry of affordability for repairs. Ultimately, we gauge our performance based on resident satisfaction.

ConcordRENTS understands that teamwork and community spirit are essential to our growth as a company. Our legacy is driven by our ability to adapt to a changing market and stay ahead of the competition, making ConcordRENTS a rewarding place to work.

PRIMARY RESPONSIBILITIES:
This role involves delivering basic technical support to computer users, addressing inquiries, and resolving computer-related issues for clients either in person or via remote communication. Responsibilities include assisting with the use of computer hardware, peripherals, and client-based software.

KEY FUNCTIONS:
  • Maintains and repairs equipment by diagnosing issues, fixing or replacing components, adjusting settings, and testing within the company's network to ensure optimal performance.
  • Configures and installs computer and peripheral devices, including desktop and laptop computers, printers, and basic telecommunications equipment, as well as client software.
  • Utilizes standard tools, equipment, and materials for desktop support tasks.
  • Collaborates with senior team members to resolve procedural or technical challenges.
  • Provides technical assistance to colleagues as needed, helping them understand the fundamental operations of client computers and peripherals.
  • Adheres to established work schedules and attendance policies.
  • Stays informed about technology trends by reading industry publications and attending relevant trade shows.
Compensation for this position is based on the candidate's experience.

Qualifications

Knowledge and Experience
  • Completion of a two-year technical program or two years of college/university coursework in computer systems/technology.
  • Strong understanding of current computing practices, standards, and equipment.
  • Proficient in Microsoft client tools (including but not limited to Office, Outlook, and Skype), as well as general networking and desktop support products.
  • Excellent written and verbal communication skills, along with strong technical writing abilities.
  • Ability to manage daily tasks with a degree of independence.
  • Good organizational skills are essential.
  • One to two years of experience in desktop support across various operating systems, as well as networking, telecommunications, and client software support.
  • Ability to maintain a positive attitude when faced with challenges during troubleshooting.
  • Proficiency in speaking, reading, and writing English for safety and productivity purposes.

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