Technical Support Specialist
4 weeks ago
As a Technical Support Representative at Support Center, you will play a critical role in providing technical assistance to our customers. Your primary responsibility will be to troubleshoot and resolve technical issues via email, phone, or other communication methods. You will also be responsible for maintaining accurate records of maintenance and calls in our ticket management system.
Key Responsibilities
Conduct thorough diagnosis and troubleshooting to resolve known issues
Provide technical support via various communication channels
Maintain accurate records of maintenance and calls in our ticket management system
Escalate complex issues to senior technicians as needed
Collaborate with internal teams to resolve technical issues
Requirements
High school diploma or equivalent
1-2 years of related experience
Basic IT skills
Proficiency with Microsoft Office applications
Familiarity with hardware equipment such as POS terminals, printers, and network switches
Competencies
Timely decision-making
Learning on the fly
Strong communication and problem-solving skills
Work Environment
The noise level in the work environment is usually moderate. You will be required to work rotating shifts, including nights and weekends, and may be required to travel to stores on occasion.
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