Head of IT Operations

3 weeks ago


Marion, Indiana, United States Relais & Châteaux Full time
Job Title: Head of Mechanical Department

At Twin Farms, we are seeking a highly skilled and experienced professional to join our team as the Head of Mechanical Department. This is a unique opportunity to work in a luxurious and serene environment, surrounded by nature and exceptional hospitality.

Job Summary:

The Head of Mechanical Department will be responsible for the day-to-day support of all IT systems, business systems, office systems, the Property Management System (PMS) & Point of Sales System (POS), throughout Twin Farms. This includes performing system audits, structural mapping of resort assets, providing user training and support, and maximizing the potential of each platform to ensure absolute guest satisfaction.

Key Responsibilities:
  • Responsible for the day-to-day support of all IT systems, business systems, office systems, the Property Management System (PMS) & Point of Sales System (POS), throughout Twin Farms.
  • Perform system audits and structural mapping of resort assets.
  • Provide user training and support of all property/site systems, network security, hardware, and software as appropriate.
  • Maximize the potential of each platform to ensure absolute guest satisfaction.
  • Communicate a weekly IT Summary to management.
  • Ensure that all existing processes are documented to facilitate new On-Boarding procedures.
  • Improve training and operational procedures within each department to increase efficiency and productivity.
  • Committed to delivering high levels of service to both end-users and guests as required.
  • Responds courteously and efficiently to queries and problems from guests and end-users while engaging our Managed Service Provider as necessary.
  • Identify problematic areas and implement strategic solutions.
  • Oversee implementation projects from beginning to completion, including written procedures and documentation.
  • Keep updated with the latest hotel technology and security risks regularly.
  • Be the on-site contact/coordinator for projects, upgrades, enhancements.
Benefits:
  • Property Gratuities
  • Paid time off up to 4 weeks
  • Paid sick leave
  • Holiday Pay
  • Paid overtime
  • Paid health and vision insurance
  • Life Insurance
  • 401k Matching
  • Daily Staff Meal

This is a unique opportunity to work in a luxurious and serene environment, surrounded by nature and exceptional hospitality. If you are a highly skilled and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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